Privacy Policy

Last updated: [Month Day, Year]

LDPrep.com (“LDPrep,” “we,” “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1) What we collect

  • Contact information: name, email address, phone number (if provided).
  • Order information: products/services purchased, order number, billing/shipping details.
  • Client-provided document information: information you enter into worksheets or provide for document preparation (may include sensitive personal information).
  • Uploaded files: documents you upload to complete your order (e.g., existing trusts, completed worksheets).
  • Payment information: payments are processed by our payment processor (e.g., Stripe). We do not store full card numbers on our servers.
  • Website usage data: pages viewed, device/browser information, and approximate location based on IP address (for security and analytics).

2) How we use your information

  • To provide and deliver services you request (document preparation, revisions, printing/shipping if selected).
  • To communicate with you about your order, drafts, revisions, and required next steps.
  • To process payments and prevent fraud.
  • To improve our website and services (analytics and performance monitoring).
  • To comply with legal obligations and enforce our Terms.

3) How we share information

We do not sell your personal information. We may share information only with:

  • Service providers who help operate our website and services (hosting, email delivery, security, analytics, payment processing, shipping).
  • Payment processors (e.g., Stripe) to process transactions.
  • Shipping carriers when you request printed delivery (e.g., USPS/UPS) to deliver your order.
  • Legal/Compliance if required by law, subpoena, or to protect rights/safety.

4) Data security

We use administrative, technical, and physical safeguards designed to protect your information. This includes HTTPS/SSL and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5) Uploads and sensitive information

If you upload completed worksheets or other documents, they may contain sensitive personal information. We recommend that you do not email sensitive documents unless you are using appropriate protections (for example, password-protected PDFs and separate password delivery).

6) Data retention

We retain information for as long as needed to provide services, maintain records, resolve disputes, and comply with legal obligations. When no longer needed, we delete or de-identify information according to our internal retention practices.

7) Cookies and tracking

We use cookies and similar technologies for essential site functions (such as cart/session), security, and analytics. You can control cookies through your browser settings; some features may not function properly without cookies.

8) Your choices

  • You can request access, correction, or deletion of your personal information, subject to legal and operational requirements.
  • You can opt out of marketing emails (order-related messages may still be sent).

9) Contact

For privacy questions or requests, contact us at: [privacy@ldprep.com]